Last updated: November 9, 2026

Thank you for shopping with GENSOLA. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping Policy

Processing Time:
Orders are processed within 1–3 business days.

Shipping Times:
As we ship directly from our suppliers, please allow:

• US & Canada: 5–8 business days

• UK & Europe: 7–10 business days

• Australia & NZ: 7–10 business days

• Rest of World: 7–10 business days

Peak Season Shipping:
During peak shopping seasons, such as Black Friday, Cyber Monday, holiday sales, and other periods of high demand, shipping may take an additional 12–15 business days. This refers to shipping transit time only and does not include the 1–3 business days required for order processing.

Shipping Costs:
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking:
Once your order is shipped, a tracking number will be provided via email.

Customs and Duties:
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Delays:
Shipping times may vary due to high demand, customs processing, or other external factors. We appreciate your patience and understanding.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at support@stratoncore.com or use the contact details in our contact information policy.